FAQs
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Frequently Asked Questions
We know navigating mental health services whether for yourself or your organization, can feel confusing. Here are answers to the questions we hear most often.
For Individuals & Families
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Yes. We accept Texas Medicaid for most of our services, including targeted Care Coordination and therapy. We also accept most major insurance plans and offer private pay options.
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Most new clients are seen within one week of their initial consultation. We know that when you're ready to get help, waiting months isn't acceptable.
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Therapy focuses on your mental and emotional health through regular sessions with a licensed therapist. Care Coordination helps you navigate systems connecting you to housing, benefits, medical care, schools, and other services. Many clients benefit from both.
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We serve families throughout Texas, including Houston, Marshall, Longview, Tyler, and surrounding communities. Services are primarily telehealth as we are currently expanding.
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Yes, with very limited exceptions required by law (such as imminent danger to yourself or others). We take your privacy seriously.
For Businesses & Organizations
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Traditional EAPs are call centers with low utilization typically under 5%. Our concierge model provides a dedicated, real person who knows your organization. Employees actually use it because it feels personal, not like a corporate hotline.
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We specialize in small and mid-size businesses typically 10 to 500 employees. We design custom solutions based on your team size, industry, and specific challenges.
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Yes. We offer trainings in-person or via video conference, depending on your team's needs and location. Virtual trainings work great for distributed teams.
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Pricing depends on your organization's size and needs. We offer everything from one-time trainings to ongoing retainer arrangements. Schedule a consultation and we'll put together a custom proposal at no obligation.
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No. All employee interactions are confidential. HR and management only receive aggregate, anonymous utilization data never individual details.
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Yes. Trainings, consulting, and wellness concierge services can be delivered virtually to organizations anywhere. In-person trainings are available in Texas and surrounding states.
We're Happy to Help
If you don't see your question answered here, reach out. We'd rather answer your questions than have you wonder.